East Midlands Railway (EMR) has partnered with the National Autistic Society (NAS) to train staff to create “a more supportive environment for autistic customers”.

The move aims to ensure public transport is more accessible and inclusive for autistic people and their families and is part of a wider Department for Transport-funded project designed to reduce social isolation and improve the travel experience for autistic individuals.

Through the partnership the rail form has undertaken “Autism Champions” training run by NAS.

“This specialist programme equips selected staff with the knowledge and resources to deliver autism awareness workshops to colleagues across the organisation, with the goal of building understanding, breaking down barriers, and fostering a more supportive environment for autistic customers,” said EMR

Following the training the firm has achieved the NAS’s Autism Friendly Award for its Skegness to Nottingham line.

Among autistic travellers using EMR services is Nick who recounts how one of its guard’s Becky Parkhouse helped him after noticing he was becoming overwhelmed on a journey.

“Becky was so kind and really made me feel less anxious as I made a journey from my hometown to London.”

EMR customer experience director Philippa Cresswell said: “We understand that small gestures of support can have a big impact on autistic people and a little understanding can go a long way.

“It’s encouraging to see how the training our staff have received is already making a difference, with colleagues like Becky helping passengers feel more comfortable and supported on their journeys.”

NAS head of autism accreditation Christine Flintoft-Smith added: “Travelling on public transport can be challenging for autistic people and their families due to uncertainty, difficult sensory environments, inaccessible information, and a lack of understanding about autism.

“It’s so important for transport companies like East Midlands Railway to show up for autistic people and their families by taking steps to better support autistic passengers, so they can make comfortable journeys and improve their quality of life.”

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